4/11/2023 0 Comments Encore energy dallas tx![]() We also will never ask customers to make payments with a prepaid debit card, gift card, any form of cryptocurrency, or third party digital payment mobile applications. How to Protect Yourselfĭo not give out credit card information or purchase prepaid cards: Oncor will never ask to collect money to avoid service disconnection or shutoff. Information Request: The scammer will insist that a recent payment encountered a system glitch and was not completed, and then asks the customer to make a false payment or otherwise provide personal account information. ![]() Meter payment: The imposter may instruct a customer to use cash or quickly buy a prepaid debit card to cover the cost of a new meter, a meter upgrade or some other form of unscheduled on-site work. While phone scams account for 75 percent of all imposter scams, email or text communication may also be attempted.ĭoor-to-door imposters: Scammers may claim they are “responding to reports of scammers in the neighborhood,” “are on site to perform unscheduled work that requires payment,” or many other excuses to gain customers’ money or personal information.ĭisconnection threat: Scammers may aggressively tell a customer his or her utility bill is past due and service will be disconnected if a large payment is not made – typically using a prepaid debit card or another non-refundable form of payment. Those impersonating Oncor may claim that the phone number they are using is different than the number on aĬustomer’s regular utility bill due to telework status. We take imposters and scam attempts very seriously, and work in tandem with local law enforcement to investigate and prosecute anyone who violates the law and the public’s trust.” Scams and Tactics to Look Out Forįraudulent contact information: Scammers often use email, website addresses, phonenumbers and message recordings that look and sound authentic. It should be an immediate red flag to customers if anyone contacts them requesting payment on behalf of Oncor,” said Oncor spokesperson Jen Myers.“Customers can always call Oncor (888.313.6862) to confirm an employee’s identity, but if they fear for their safety, please call 911 immediately. “As Texans work together to rebuild after the recent winter storms, bad actors are working overtime and using sophisticated techniques to take advantage of especially vulnerable families and small businesses. ![]() We urge customers to familiarize themselves with common scam tactics and remember that Oncor will never contact you by phone, text or in-person to demand payment or threaten you with power disconnection. Reports of scam attempts have increased across Texas in the aftermath of the winter storms. Today, Oncor is joining utilities across the country in kicking off the annual Utility Scam Awareness Week, which aims to raise awareness of common imposter utility scams and how customers can protect themselves. Planning and Zoning Commission Meetings.
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